For a new-car buyer, a common worry is whether anyone other than the selling dealer can service the vehicle without putting the warranty at risk. The short answer: you are entitled to choose a qualified independent workshop — including P and G Motors — provided the service follows the manufacturer schedule and uses genuine or appropriate OEM-quality parts.
That message has been part of how this workshop talks to customers for years. The wording below follows our original warranty and log book servicing brochure, updated for today’s address and for Australian Consumer Law (which replaced the old Trade Practices Act framing).
A common concern
It is your right to have someone other than the manufacturer’s dealer service the vehicle without putting the warranty at risk.
To set the record straight: dealers cannot declare a warranty void simply because the buyer has the vehicle serviced elsewhere. The owner’s obligation is to ensure the chosen service centre employs qualified staff, that servicing matches the manufacturer’s specifications, and that genuine or appropriate OEM-quality parts are used.
At P and G Motors we service and maintain vehicles to log book schedules for a wide range of makes — family-owned workshop standards, with the aim of keeping you on the road safely and getting you back to what you do best.
Australian Consumer Law
Under Australian Consumer Law, dealers cannot limit their warranty obligations or claim the warranty is void if the vehicle is serviced by someone other than the dealer or its agent. Statutory consumer guarantees still apply to new and second-hand cars.
The law also prohibits anti-competitive exclusive dealing that attaches conditions to a sale in a way that restricts the buyer’s freedom to choose who they deal with — including who services the vehicle.
Statutory warranty
Statutory warranties entitle the purchaser to seek a refund, compensation, repair or replacement if the goods are faulty, fail to do the job intended, do not match the sample shown, or have hidden defects.
Some retailers encourage consumers to buy an extended warranty offering additional benefits for extra cost. Check that the protection offered is more than what is already available under the statutory warranty. You are not entitled to a refund if you simply change your mind or discover that the product is cheaper elsewhere.
Extended warranty
A dealer may offer an extended warranty as a way to stand behind the vehicle. Extended warranties do not override statutory warranties. They may be written as “money back, no questions asked,” or they may attach conditions such as regular servicing or time limits on claims. An extended warranty may also be affected if, for example, the car is fitted with non-genuine parts — so read the conditions carefully.
Log book servicing at Seven Hills
We carry out manufacturer-style log book services and the wider mechanical and electrical work that keeps a vehicle reliable. If you are due for a service while the car is still under manufacturer cover, bring the log book — we work to the schedule and keep the paperwork clear.
Related pages: Log book servicing and Vehicle inspections / e-safety checks (the modern online replacement for the old pink-slip style rego inspection path described in the original brochure).
Prefer the original flyer as a PDF? Download warranty and log book servicing (PDF).